LFOSSA Payment & Terms
Can I transfer my LF course & exam vouchers to others?
Under the LFOSSA User Binding Agreement, standard LF exam vouchers and training access are tied to the purchasing account and may only be used by the original purchaser. Unauthorised transfer, resale, gifting or redistribution of these vouchers may lead to revoked exam eligibility, voucher cancellation and account suspension.
We offer dedicated Gift Coupons for the US$445 and US$250 LF exam. Gift Coupons may be given to another person. The recipient must hold an LFOSSA account to claim and redeem the gift voucher for the corresponding LF exam and training product.
What payment methods are supported?
The LFOSSA website accepts major credit cards, Alipay, and WeChat Pay. Available methods are shown on the payment page.
How do I get my invoice?
Log into your portal, go to Invoices and you can choose the order number you need to download the corresponding invoice. Please note our site cannot provide China taxed Fapiao. If you need China taxed Fapiao, please make your purchase at training.linuxfoundation.cn.
Can I get a Chinese tax fapiao?
We are unable to issue Chinese tax fapiao via this site. Users in China who require RMB settlement and fapiao should complete their purchase at http://training.linuxfoundation.cn.
I encountered an error and cannot finish payment. What should I do?
If you run into payment failures or errors, please submit a customer support ticket through your portal or email our team at customersupport@apac.linux.com.
Can I request a refund if I no longer want the exam or course I purchased?
All sales are final and non-refundable under LFOSSA policy. Please review your selection carefully before you decide to make a purchase.
How do I request a product exchange?
If you would like to exchange your purchase for a different product, we are happy to assist, subject to the following conditions. Please note that a 8% processing fee will apply:
The exchange request is submitted to customersupport@apac.linux.com within 7 calendar days of receiving the exam or training voucher.
The original voucher has not been redeemed, no exam has been scheduled and taken, and the course has not been started.
Complete details are provided for verification, including order number, invoice number, product information, candidate name, and email address.
Each order is eligible for one exchange only. The replacement product must have an equal or higher price. The non-refundable processing fee is 8% of the original order value, in addition to any price difference; it cannot be waived or deducted from the replacement payment.
Some promotional purchases, cash coupons and gift coupons on the LFOSSA website may not be eligible; please refer to the specific promotion terms and conditions.
For more details, please refer to LFOSSA non-refund policy.
What currency will I be charged in?
All prices shown and transactions processed on LFOSSA are in US Dollars (USD). Your card issuer or payment provider may apply its own foreign exchange conversion fee when you make the payment.
How long are my LF exam / training vouchers valid after redemption?
The vouchers of LF certification exams, e-learning and bundle products are valid for redemption within 90 days post purchase. Exam and course eligibility will be valid for 1 year from your registration date. We recommend reviewing the validity timeline and think carefully before scheduling your exam or starting your course. The unused and expired voucher will be forfeited and not eligible for extension, refund or product change.